About
About
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Prabhjot Bains, technical writer
Prabhjot Bains, technical writer
I live and breathe writing. In addition to my editorial work at several publications, I have experience creating clear, usable documentation, training materials, and digital content across finance, software, and production industries, and in the public sector.
I'm a trained technical writer who's proficient in documentation and collaboration tools (Jira, Confluence, WordPress, Microsoft Office Suite) and project management methodologies (Agile, Scrum, SDLC).
So if you decide that we should partner up, you can be confident that I've studied the craft, practiced the craft, and can help your team deliver clear, concise, and user-focused content on time.
What kind of technical Writer am I?
What kind of technical Writer am I?
I'm a driven, empathetic, and collaborative writer who loves to create engaging, helpful content. I want to be an integral part of your team and bring more to a project than just my expertise.
If you bring me to your team, you can expect me to:
Research your clients
Use systems and products like clients do
Create user-focused content
Structure and organize information so that it's logical and easy to find
Be a kind, respectful, and driven team player
Act as an empathetic client advocate
See some of my work
"A special shout-out to Prabhjot for stepping up as an amazing editor. Without his help, our content would never have been a success."
"A special shout-out to Prabhjot for stepping up as an amazing editor. Without his help, our content would never have been a success."
Ricky da Conceição
Editor-In-Chief at Tilt Magazine
Resume
Resume
Work experience
Work experience
2022- 2024 Taxpayer Services Agent, Canada Revenue Agency
Managed over +200 taxpayer cases annually. Drafted clear, concise documentation to ensure consistent, professional resolutions to enquiries, requests, and complaints.
2021-2022 Product Owner and Technical Writer, Kenna
In this dual role, I produced training modules, process guides, and various internal documentation to support software development projects. Applied and Scrum methodologies manage product launches and updates. I also drafted web content, user-facing copy, and maintained document repositories.
2020-2021 Client Care Office, Knowledge First Financial
Created client-facing communications and instructions that clearly explained RESP processes and policies. Maintained and updated service knowledge bases to assess response times and continuously improve client satisfaction.
2019-2022 Production and Sales Analyst, Chantler Packages
Created production and inventory reports to manage ongoing production, scheduling, and forecasting projects. Designed internal and client communications using Mailchimp and published online content using WordPress.
Skills and expertise
Skills and expertise
Documentation
Topic-based authoring
Consistency, attention to detail
Instructional design
UX microcopy
Designing and adhering to an in-house style
SEO optimization
Tools
Jira, Confluence
Adobe FrameMaker, Acrobat, InDesign
MadCap Flare
Microsoft Office (Excel, Word, PowerPoint)
SnagIt
Visual Studio Code (HTML, CSS, JavaScript)
MailChimp
Methdologies
Agile, Scrum, SDLC
Information design, content strategy
UX design principles
Accessibility standards and processes
Professional/Soft Skills
Cross-functional communication
Client service
Data analysis
Editorial leadership
Time-management
Education
Education
2025 Seneca Polytechnic
School of Media, Technical Communication (TECC), Dean's list
2017-2022 University of Guelph
Lang School of Business, BComm (Public Management Co-op), Dean's list
Let's talk about your project
Let's talk about your project
Clear, meaningful content starts with a conversation. Reach out, and let's create something great together.
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